1. Comply with terms and conditions
1.1 – These terms and conditions administers the access and use of Latitude Logistics limited’ platform within New Zealand.
1.2 – By using Latitude Logistics limited, you (the customer) agree to comply all terms and conditions below. Please read all of the terms below before you use Latitude Logistics limited. If you do not agree to all the terms below, you should not be using the Latitude Logistics limited services.
1.3 – These terms and conditions may be changed or altered in whole or in part by Latitude Logistics limited from time to time as required. Amendments will be effective immediately upon posting of the amended terms and conditions on this website. We would like that the customer reviews and understands these terms periodically to stay informed and updated. If the customer continues to use Latitude Logistics limited after the revised terms have been posted, then he/she will be approved to have accepted the changes to these terms.
1.4 – The acceptance of these terms is represented by a check box on the booking page. This acceptation can only be full. Any conditional subscription is considered null and not valid.
2. Description of the Service
2.1 – Latitude Logistics limited comprises of a platform that enables customers [Customer] to arrange and schedule transportation and/or logistics services with third party providers [Provider] of such services, including independent third party transportation/logistics providers under agreement with Latitude Logistics limited. YOU ACKNOWLEDGE THAT Latitude Logistics limited DOES NOT FUNCTION AS A TRANSPORTATION CARRIER.
2.2 – Customers can request a transportation and/or logistics services on Latitude Logistics limited’ platform. A fixed price will be computed based on the data shared by the customer. Once the request is received by Latitude Logistics limited, this request will be sent accordingly to third party transportation/logistics providers.
2.3 – As part of Latitude Logistics limited service of arranging and scheduling a transportation/ logistic service, Latitude Logistics limited will discuss and look into the financial transaction between the customer and the third party provider.
3. Payment
3.1 – At time of accepting the quote, the customer is required to provide their credit card on Latitude Logistics limited’ secure platform. At the time a provider has been confirmed, your credit card will be charged in accordance with the quote. No more or less than you accepted.
3.2 – Charges are in NZD and include GST.
4. Modification and cancellation policy
4.1 – The request cannot be altered once it has been paid in full on Latitude Logistics limited’ platform. This includes modifications to pick-up and drop-off locations, the time of the delivery and the nature of the delivery. No refund will be process should the customer wish to cancel.
4.2 – In the very unlikely case that the provider cancels the delivery, Latitude Logistics limited will do everything in its power to find a new provider. The customer will be refunded in full should Latitude Logistics limited fail to find a new provider.
5. Customers’ responsibility and expectations
5.1 – The customer can expect the third party transportation/logistics providers to complete the booking in accordance with the data provided by the customers.
5.2 – The customer must be present at the locations, date and times agreed to allow the provider to complete the delivery.
5.3 – The customer is responsible for choosing the right size vehicle for their delivery. Should the vehicle be too small for the delivery, based on what the customer has requested and the characteristics of the delivery, then the customer is at fault and will still be charged despite the delivery not being able to be completed at all or in full.
5.4 – The customer need to assure that all the information they provided in the booking request form is accurate and correct, sincere and not misleading.
5.5 – The customer must ensure that the provider has access to retrieve the goods at the pickup location and access to the drop off location to complete the delivery.
5.6 – If you have not mentioned need of an extra helper in your booking, you are required to help load and unload items should it be needed by yourself.
5.7 – The provider is not responsible for any construction or assembly, only delivery.
5.8 – Customers are restricted from offering, requesting or making registered providers do deliveries without using the Latitude Logistics limited’ platform.
6. Package
6.1 – If an package weighs more than 25kg, it cannot be moved by a single person. If the customer cannot help the provider during the delivery, at pickup and drop off, the customer always should ask for an extra-helper.
6.2 – The customer represents and warrants that the items related to any request are his/her personal property and he/she has all rights and permissions to request and allow the loading, unloading, moving, packing and lifting of any of these items.
6.3 – We do not encourage bookings of: (1) pets and live animals, (2) flammable, hazardous or dangerous goods, (3) perishable or frozen food items, (4) greasy or dirty unwrapped items or (5) items that cannot be safely lifted and carried by two people.
7. Friction/Clash between providers and customers
7.1 – For any trouble/disagreements occurring between providers and customers, Latitude Logistics limited will do their best to try to help resolve the problem and facilitate the resolution of the dispute amicably without incurring any responsibility in this regard.
8. Liability and Assurance
8.1 – Latitude Logistics limited is solely a means of connecting customers and Providers. Latitude Logistics limited does not represent or guarantee that any Provider will meet the customer’s expectations or instructions in performing any services. Any dispute that the customer may have regarding the performance of any services, including any dispute related to the time, place, and manner of doing so, is between the customer and the Provider. Latitude Logistics limited is not responsible for the replacement or repair of any of customers personal property that may be damaged by a Provider while performing the delivery. All deliveries will be carried out at ‘Owners Risk’ as described in the Carriage of Good Act 1979, section 8. It should be noted that customers house and contents insurance may not cover items in transit.
8.2 – Customers accept that disputes resulting from loss and damage of products are to be resolved directly between the customer and the provider. Latitude Logistics limited shall not be held responsible for any issues that may arise.